The goal of our social media channels is to create a safe, welcoming, transparent place where our community can share and engage with stories of the impact of RVH in the community and on individual lives. We are particularly focused on donors and their support of RVH. Our channels are managed by our Marketing team, who make a genuine effort to engage our community in the good work of the hospital and to respond to questions and comments in a timely, kind, respectful and transparent way.
RVH Foundation is not responsible for patient care or hospital operations. Anyone interested in learning more about the hospital is encouraged to follow @TeamRVH on Instagram, Facebook, and Twitter; and Royal Victoria Regional Health Centre on LinkedIn.
RVH Foundation cannot address any patient concerns, comments or feedback. If you have had an experience at RVH that you would like to share, please contact the Patient & Family Experience office:
Phone: (705) 728-9090 ext. 44510
Email: patientexperience@rvh.on.ca
Office Hours: Monday-Friday 8:30a.m. – 4:30p.m. (Excluding Statutory Holidays)
Be Kind and Courteous
We’re all in this together. Let’s treat everyone with respect. Healthy debates are natural, but be kind: do not personally attack our marketing people or your fellow commenter during a disagreement.
Refrain from Hate Speech and Bullying
Make sure everyone feels safe. We recognize that healthcare isn’t perfect. We want to know what we can improve and constructive input is always welcome.
However, there is content that will not be tolerated and includes, but is not limited to:
- Abusive, profane, derogatory, racist or otherwise offensive comments;
- Slanderous or defamatory remarks, obscene language or sexual content;
- Factually untrue and intentional misinformation that may compromise the safety or security of RVH staff, patients or the community at large;
- Content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, colour, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation
Stay on Topic
We welcome your feedback, provided your comments are relevant to the topic that we’ve shared.
No Promotions or Spam
Self-promotion, spam, posts for political gain and irrelevant links are not acceptable for RVH Foundation’s social media channels.
Respect Everyone’s Privacy
Being part of our social media community requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. Make sure you have permission from identifiable persons’ likenesses before posting.
Respect Intellectual Property
Before posting, make sure you have the right to post protected intellectual property, including copyrights, trademarks, logos and service marks.
Have Fun and Connect
RVH Foundation’s social accounts give you the opportunity to connect and interact with other people interested in supporting health care close to home. Engage and enjoy!
Expect to Hear From Us
We love engaging with our community. If you have questions about the impact of donor support, how to make a gift or to share stories of your own RVH experiences, you’re in the right place! Our social media channels are regularly monitored during business hours: Monday–Friday, 8:30am–4:30pm and twice daily on the weekends. We typically strive to respond to specific feedback or questions within 24 business hours.
If you have questions related to patient care, upcoming appointments, parking or otherwise related specifically to the health centre, they are best dealt with directly with the hospital or the Patient & Family Experience Office.
Your Responsibilities
By engaging with our social media channels, you consent to following these guidelines. Should comments that meet any of the criteria above be directed at any RVH Foundation-managed social media channel via social media, the following steps will be taken:
Step 1: The RVH Foundation account will request removal (or remove directly if possible) the offensive comment/post/tweet, advising the person responsible that they will be blocked if the offensive content is not removed.
Step 2: If the request does not result in the removal of the offensive content, RVH Foundation will block the user responsible. RVH Foundation reserves the right to block/ban specific users from the Foundation’s official social media channels whose activities do not comply with this Social Media Policy.
Note: RVH Foundation may seek the assistance of the relevant social networking service in flagging and/or blocking offensive comments and users.